![]() ![]() It is recommended to use the facilities built-in to Windows to manage the connected displays. As a result, they will not recognize USB-attached displays connected to a DisplayLink-based docking station or graphics adapter. The graphical software utilities provided by Intel, NVIDIA and AMD/ATI are designed to only recognize and work with graphics adapters made by their respective manufacturers. If, after having completed this process, your Plugable DisplayLink device is still not working as expected, please reach out to us directly via with the output of our PlugDebug diagnostic utility and we will be happy to help If the product is still not working as expected, please restart the host system one more time. If you disconnected the power adapter from your product in step one, please reconnect it so the device powers on, then reconnect the product to the host system.Download and install the latest version (that we recommend) of the DisplayLink software driver.Once the cleaning utility has completed running, restart the host system (even if not prompted to).We have a short video that demonstrates this process.Download and run the DisplayLink Installation Cleaner utility.Don't worry if these entries are not present or if the process does not work for any reason, just move onto the next step Uninstall any and all software with 'DisplayLink' in the title that is present from within the Control Panel Programs and Features (Apps and Features in Windows 10).Please keep everything disconnected until prompted If the product you are using has an external power adapter (for example a USB docking station), please also disconnect the power adapter from the product so that the unit resets. Disconnect the Plugable USB docking station or video adapter from the host system.Questions? We're here to help! Please reach out to us at a Plugable DisplayLink device is not working as expected with a Windows system, the best practice is to disconnect the device from the host system (and remove it's external power source, if it has one) and perform a 'clean' manual installation of the latest version we recommend of the required DisplayLink software driver to help ensure both are in a good state. As your computers increase in performance, your USB-attached displays will also benefit! Your adapter will likely outlive your current computer. Run games and videos on your primary (non-USB) screen.Reduce your screen resolution with the operating system display control panel.If you're experiencing slowness or latency on your USB display: However, when many pixels on the screen are changing, your CPU is doing the heavy lifting, and also the (480 Mbs) USB 2.0 bus will eventually limit performance.The screen itself is refreshing (60 Hz) directly from the device. When nothing on a USB screen is changing, the PC is doing little or no work and nothing is going over the USB wire.forum has details for advanced and adventurous users.Ī USB graphics adapter is a "virtual" device that uses your machine's CPU and memory to render graphics. For Linux, DisplayLink provides open source libraries.As part of major operating system updates (especially for Mac OS X), the most recent driver updates may be necessary.DisplayLink-provided drivers are always compatible with the UGA-165, with its DisplayLink DL-165 chip inside. For Mac OS X, or when Windows Update isn't available, please visit the DisplayLink website and download the latest drivers.On Windows, you can skip the CD-ROM and just plug in your adapter and allow Microsoft's Windows Update to automatically download the latest drivers.But as with any product, the latest drivers are best. Drivers are provided on the CD-ROM that comes with your adapter. ![]()
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